COVID-19 Updates

Currently, travel restrictions and health security measures globally have caused delays of 4 weeks. We apologize for the inconvenience. Communicate with us at care@evolveelixir.com to receive the support and order status you need.

To support you taking control of your health, we continue to process orders with most care. Your wellness is our greatest priority, especially during this challenging time. Rest assured, your order will be packed with love and is on its way to your front door. We’re in this together, sending lots of love and positive energy.

Our priority is to encourage and support the responders helping those in need during this unprecedented pandemic. If you are a healthcare provider in need of general well being support, share your story via email at care@evolveelixir.com for a special offer.

Coronaviruses are thought to be spread by respiratory droplets and live for short period of time on surfaces. It is unlikely to be spread from domestic and international packaging. We recommend to follow WHO precautions. 

Fulfillment, Shipping & Delivery

Order fulfillment is processed in the United States within 1 -3 business day Monday-Friday 8:00am-5:00pm  CST, timeline that does not include Weekends or Holidays. Our process starts when we receive the payment and order confirmation and ends when the carrier receives your order for shipment. 

At time of dispatch, we will send you a shipping confirmation email that includes your tracking information. Sometimes these emails can end up in your spam folder or “promotions” tab in Gmail. If you can't find your shipping confirmation email, try searching your inbox for all emails from customercare@evolveelixir.com. 

Once a package leaves our fulfillment center, you must reach out directly to the shipping carrier selected to answer delivery questions. You should have your tracking number ready when reaching out to the shipping carrier.

We offer worldwide delivery services and will make the best attempt to serve you. An easy way to ease check-out process is to choose your currency in the field designated at the upper right corner or at the bottom of your screen. 

Yes, we deliver to P.O. Boxes in the United States and US territories.

The delivery of your order is the responsibility of the shipping carrier (USPS, UPS, or DHL). 

Our signature packaging is inspired by a modern minimalist lifestyle, environmentally friendly, and with customer's confidentiality in mind. The boxes are made of 40% recycled fiber and offer the convenience of folding flat to ease transportation, which significantly reduces carbon footprint.

If the address is incorrect, please send us a message as soon as possible to make the necessary changes before fulfillment is completed. 

In situations that your order has been shipped, you must contact the carrier directly and the customer is responsible for additional charges that may be applicable. 

 Due to COVID-19 expect significant delays in delivery timelines. Feel free to contact us at customercare@evolveelixir.com for inquiries. ***

Standard Shipping: 

US domestic 5-7 business days; US overseas 7-10 business days; International 7-14 days depending on destination

Enjoy complimentary shipping on all orders. Includes on-demand orders and subscription orders. 

US & US territories: Free

International: Free

Additional Shipping Services:

Enjoy a simplified flat rate fee on all orders. Includes on-demand orders and subscription orders. 

Expedited Shipping: 3-5 business days

US & US territories: $15

International: $35

Expedite Shipping: 1-3 business days

US & US territories: $30

Additional International Shipping Fees:

Orders are fulfilled in the United States. The customer is responsible for additional fees and duties applied for international shipping as they are excluded from our flat rate shipping fees. 

No worries, we’ll find it. For the quickest update, we recommend emailing our team at care@elysiumhealth.com. Our team is available to help Monday through Friday, 8am to 5pm CST.

Carriers may have mistakenly marked as delivery. It’s not uncommon for a shipment to experience some delays when carriers are overwhelmed or for a carrier to mark an order delivered and not have it arrive until the next day. We apologize for the inconvenience and if your order still hasn’t arrived 48 hours after it was estimated or marked as delivered, contact us at care@evolveelixir.com.

Returns & Refunds

Send your unopened and sealed product(s) back to us at: 8101 College Blvd Suite 100 PMB 1001 Overland Park, KS 66210 within 30 days of receiving your order together with a copy of your order confirmation. 
Please notify us of your intention to return in order to process in a timely manner by contacting us at care@evolveelixir.com. We will gladly cancel your order, make any changes if you found be inaccurate, or arrives damaged. 

The customer is responsible for the return shipping cost and we are unable to refund your original order’s shipping cost. Customs duties and sales taxes are non-refundable through Evolve Elixir. However. You may be able to recover these by contacting your local customs bureau directly.

Refunds will be processed once the return is received. An email notification of your return will ensure we are tracking your return and be processed as efficiently as possible. Refunds are processed back to the method of payment used when placing your original order. Credit card refunds can take up to 2 weeks from processing to be visible on your credit card statement, depending on your financial institution. Once processed, you will receive an email notification.

Or customer care team will do their best to cancel the order if the order has not been shipped. Otherwise, you may request a return. Send us an email to care@evolveelixir.com and we will aim to respond within 24 hours, Monday through Friday.

Payments

Payments are accepted via credit card, debit card, Shop Pay, Apple Pay, and Google Pay. Accepted credit cards are Visa, American Express, MasterCard, Discover, JCB, Diners Club, and Elo.
In the United States you may use Health Savings Accounts or Flexible Spending Accounts. Be advised that your bank may deny your order transaction and is out of our control. You may purchase the product with a different bank account and submit your itemized receipt to your HSA or FSA for credit.

Refunds will be processed once the return is received. An email notification of your return will ensure we are tracking your return and be processed as efficiently as possible. Refunds are processed back to the method of payment used when placing your original order. Credit card refunds can take up to 2 weeks from processing to be visible on your credit card statement, depending on your financial institution. Once processed, you will receive an email notification.

We accept many currencies including but not limited to USD, CAD, EUR, and GBP. Contact us at care@evolveelixir.com if you have issues with your order.