Shipping, PAyments & Returns

COVID-19 Disclosure


Currently, travel restrictions and health security measures globally have caused delays of several days. We apologize for the inconvenience. Communicate with us at care@evolveelixir.com to receive the support and order status you need.

To support you taking control of your health, we continue to process orders with most care. Your wellness is our greatest priority, especially during this challenging time. Rest assured, your order will be packed with love and is on its way to your front door. We’re in this together, sending lots of love and positive energy. Coronaviruses are thought to be spread by respiratory droplets and live for short period of time on surfaces. It is unlikely to be spread from domestic and international packaging. We recommend to follow WHO precautions. 


Order Fulfillment


Order fulfillment is processed in the United States within 1 -3 business day Monday-Friday 8:00am-5:00pm  CST, timeline that does not include weekends or Holidays. Our process starts when we receive the payment and order confirmation and ends when the carrier receives your order for shipment. 

At time of dispatch, we will send you a shipping confirmation email that includes your tracking information. Sometimes these emails can end up in your spam folder or “promotions” tab in Gmail. If you can't find your shipping confirmation email, try searching your inbox for all emails from care@evolveelixir.com. 


Our signature packaging is inspired by a modern minimalist lifestyle, environmentally friendly, and with customer's confidentiality in mind. The boxes are made of 40% recycled fiber and filling is 100% compostable, which significantly reduces carbon footprint.


Once a package leaves our fulfillment center, you must reach out directly to the shipping carrier selected to answer delivery questions. You should have your tracking number ready when reaching out to the shipping carrier.



Delivery


We offer worldwide delivery services and will make the best attempt to serve you. An easy way to ease check-out process is to choose your currency in the field designated at the upper right corner or at the bottom of your screen. Yes, we deliver to P.O. Boxes in the United States and US territories.


If the address is incorrect, please send us a message as soon as possible to make the necessary changes before fulfillment is completed. 

In situations that your order has been shipped, you must contact the carrier directly and the customer is responsible for additional charges that may be applicable. 



Economy Shipping: 

US domestic 5-8 business days; US overseas 7-10 business days; International 6-18 days depending on destination

Enjoy complimentary shipping on all orders. Includes on-demand orders and subscription orders when economy shipping is selected. 


US & US territories: Free

International: Free


Additional Shipping Services:

Enjoy a simplified flat rate fee on all orders. Includes on-demand orders and subscription orders. 

Standard Shipping: 3-4 business days within US & territories ; 6-12 days international

US & US territories: $ 8.99

International: $19.99

Expedite Shipping: 1-3 business days within US & territories; 1-5 days international

US & US territories: $15.99

International: $39.99


Additional International Shipping Fees:

Orders are fulfilled in the United States. The customer is responsible for additional fees and duties applied for international shipping as they are excluded from our flat rate shipping fees. 


Possible Issues


We offer a tracking system through our website to ease your search. If you are unable to access your order, no worries, we’ll find it. For the quickest update, we recommend emailing our team at care@evolveelixir.com. Our team is available to help Monday through Friday, 8am to 5pm CST.


Carriers may have also mistakenly marked as delivery. It’s not uncommon for a shipment to experience some delays when carriers are overwhelmed or for a carrier to mark an order delivered and not have it arrive until the next day. We apologize for the inconvenience and if your order still hasn’t arrived 48 hours after it was estimated or marked as delivered, contact us at care@evolveelixir.com.


Payments


Payments are processed when the order is completed. We accepted credit card, debit card, Shop Pay, Apple Pay, and Google Pay. Accepted credit cards are Visa, American Express, MasterCard, Discover, JCB, Diners Club, and Elo.

In the United States you may use Health Savings Accounts or Flexible Spending Accounts. Be advised that your bank may deny your order transaction and is out of our control. You may purchase the product with a different bank account and submit your itemized receipt to your HSA or FSA for credit.


We accept many currencies including but not limited to USD, CAD, EUR, and GBP. Contact us at care@evolveelixir.com if you have issues with your order.  


Refunds


We accept returns and exchanges for unused, sealed products that are in re-saleable condition. As our products are ingestible, we are unable to accept returns of opened or used products.


To return or exchange a product, make sure you send your unopened product(s) back to us within 30 days of receiving your order together with a copy of your order confirmation. Please notify us of your intention to return by using the contact form to ensure it is processed in a timely manner. Please note shipping a return is at your own cost and we are unable to refund your original order’s shipping cost. Customs duties, taxes and fees are non-refundable through Evolve Elixir and E-Baricare LLC. However, you may be able to recover these by contacting your local customs bureau directly. Refunds will be processed once the return is received and we cover the . An email notification of your return will ensure we are tracking your return and be processed as efficiently as possible. Refunds are processed back to the method of payment used when placing your original order. Credit card refunds can take up to 2 weeks from processing to be visible on your credit card statement, depending on your financial institution. Once processed, you will receive an email notification.


For additional questions, contact us at:


Email: care@evolveelixir.com

Phone: M-F 8am-5pm CST 1-619-535-7681

Address: Evolve Elixir | 8101 College Blvd Suite 100 | Overland Park, KS 66210